- Return Policy
If the seat has NOT been used, the seat can be returned in its original packaging with all of the tags and manuals within 30 days from the receipt of product.
You will be responsible for the cost of shipping and a restocking fee of $75.
We will refund the cost of the seat once the quality control department has completed their inspection.
If a part is being returned to GRA-MAG for reasons other than warranty purposes (i.e. non-sale), the following guidelines will apply:
- Authorization from GRA-MAG must be requested by Customer prior to return.
- RMA number will be issued by GRA-MAG and must be included in paperwork being sent back with part(s).
- Customer is responsible for shipping charges.
- The part will be credited back to the customer at the current price unless an original invoice can be produced.
To request authorization for a return or questions, please contact Sherri Willis at 740-490-1008 or at firstname.lastname@example.org
If the seat is damaged at the time of purchase/arrival, we will happily send a replacement and provide a label for you to return the seat. Please provide photos, Manufacturing Date and Serial Number for our records.